Refund & Cancellation Policy

• Refund eligibility depends on the service and whether fulfillment/review has started.
• If we cannot fulfill a paid request due to operational constraints, we aim to resolve fairly and quickly.
• Refund timelines vary by payment method and bank processing time.

The policy version recorded with your booking applies. Existing bookings retain their original terms.

New domestic and Form 1A packages

• Cancellation before documented clinical review starts: the full paid service fee is refundable.
• After documented clinical review starts, cancellation, incomplete evidence or clinical refusal retains the review fee: ₹199 for domestic packages or ₹250 for Form 1A. The remaining eligible service fee is refundable.
• If we cannot provide the purchased service because of provider failure, the full paid service fee is refundable.
• Refunds are limited to the amount originally paid, less any refund already processed. A correction or reissue does not create a second payment or refund allowance.

Payment does not guarantee a certificate or prescription. The clinician may request further evidence, consultation or an examination, and may decline unsupported statements. Requests for false information will not be certified.

Ask the coordinator to review courier cancellation or a recipient problem against the purchased service, documented stage and reason. Refunds return through the original payment route subject to payment-provider processing.

Lab booking cancellations depend on whether sample collection is scheduled/completed, and whether the sample has entered processing.

• If cancelled before sample collection/processing starts, partial or full refunds may be possible.
• Once sample collection is completed or processing has started, refunds may be partial or not possible, depending on the case.

If a partner lab is involved, partner rules and operational feasibility may also apply.

Open your pharmacy order in your account to see the actions available for its current status.

• Delivery: enter your pincode and saved address at checkout. The order quote shows available delivery options and charges before payment; tracking appears on the order after dispatch.
• Cancel before fulfilment: the Cancel action is available for orders that are created, awaiting payment or awaiting prescription review. Once preparation or dispatch has started, contact support to review the available options.
• Wrong or damaged item: open the delivered order and request a return within 7 days of its recorded delivery. Select the affected items and quantities and explain the problem. Submitting a request starts staff review; it does not automatically approve a return or refund.
• Unavailable medicine or prescription review: check the order for any requested prescription correction or amendment. If a paid order is cancelled or rejected, its captured payment enters the refund workflow. Contact support if the order needs review.
• Refund destination: approved online-payment refunds return through the payment provider, unless an agreed order amendment credits the refund to your pharmacy wallet. Any wallet-funded part returns to your pharmacy wallet. For cash-on-delivery payments, support confirms the repayment arrangement. The order records the refund status; a submitted request is not confirmation that funds have arrived.

For dispensing pharmacy details, licence verification, item-specific return eligibility or a missing delivery date, contact pharmacy support on +91 90434 09465. Keep your order number and packaging available.

If you believe a payment was made in error, contact us first so we can resolve it quickly. Chargebacks are handled by banks/payment networks and can take longer to resolve.

Where fulfillment evidence exists (e.g., issued certificate, lab collection/processing, pharmacy dispatch/delivery), disputes may be contested through the payment network using available logs and proof.