We typically respond within 1 business day

How can we help you?

Find answers, track orders, or reach our team directly. Include your booking or order ID for faster help.

Call us

+91 90434 09465

Email us

care@pingmedoc.com

Chat with us

What do you need help with?

Jump to the right section or manage from your dashboard.

Lab Tests & Reports

Track bookings, download reports, reschedule

Pharmacy Orders

Track delivery, reorder, upload prescriptions

Medical Certificates

Check status, download, request changes

Doctor Consultations

View notes, book follow-up, share reports

Account & Login

Reset password, update profile, manage family

Health Tools

Calculators, vaccination schedule, growth charts

Open my dashboard

Common questions

Quick answers to the most asked support questions.

How do I track my lab test booking?

Log in to your PingMeDoc™ dashboard and go to Labs > My Bookings. You can see the status, scheduled time, and download reports once ready.

How do I get my medical certificate?

After applying, your certificate is reviewed by a doctor. Once approved, the signed PDF is sent via WhatsApp and email. You can also download it from your dashboard.

Can I cancel or reschedule a lab test?

Yes, in most cases. Go to Labs > My Bookings, select the booking, and choose reschedule or cancel. Rescheduling depends on slot availability.

How do I track my pharmacy order?

Go to Pharmacy > Orders in your dashboard. You'll see the delivery status and estimated time. For urgent queries, call or WhatsApp us.

I didn't receive my report. What should I do?

Report timing depends on the test. If your report is taking longer than expected, contact us with your booking ID and we'll check with the lab partner.

How do I request a refund?

Refunds are processed per our refund policy. Contact support with your order/booking ID and reason. We typically respond within 1 business day.